This policy explains what personal data VanDrop collects, why it is used, and how booking, tracking, and account information is handled.
VanDrop collects the information needed to provide quoting, booking, delivery tracking, customer support, and account access. This may include your name, email address, phone number, booking addresses, recipient details, and delivery instructions.
We may also collect technical information when you use the website, such as device, browser, session, and usage data, to support site performance, security, and product improvement.
We use personal data to generate quotes, confirm bookings, coordinate collections and deliveries, send tracking updates, process payments, respond to support queries, and operate customer or business accounts.
Where appropriate, we also use data to detect fraud, protect the platform, improve reliability, and maintain internal records required for billing and service administration.
VanDrop may share relevant information with drivers, operational partners, payment providers, customer support tools, hosting providers, and analytics or security vendors where needed to run the service.
We do not share more information than is reasonably necessary for those purposes, and service providers are expected to handle data in line with applicable privacy and security obligations.
VanDrop processes personal data where it is necessary to perform a contract with you, comply with legal obligations, pursue legitimate business interests, or where you have provided consent where consent is required.
We retain data only for as long as reasonably necessary for service delivery, account management, record-keeping, legal compliance, fraud prevention, and dispute resolution.
Depending on your location and applicable law, you may have rights to access, correct, delete, restrict, or object to certain uses of your personal data, and in some cases to receive a portable copy of it.
If you want to exercise a privacy right or raise a concern, contact VanDrop through the site contact route and include enough detail for the request to be verified and handled.
VanDrop takes reasonable technical and organizational steps to protect personal data against unauthorized access, misuse, loss, or alteration. No online service can guarantee absolute security, but we work to keep systems and access controls appropriate to the service.
We may update this Privacy Policy from time to time. Material changes will be reflected on this page with an updated effective date.
